Parentshop Pty Ltd (A.C.N121 540 690) trading as Parentshop (NSW BN98090390) (we, us, our, or Parentshop) recognises and values the protection of your personal information. We are aware of our obligations under the Privacy Act 1988 (Cth) and we will ensure that we fulfil our obligations under that Act.
We also recognise that you may have concerns about our collection of your personal information via our website, which is located at parentshop.com.au (the Website) and how we may use that information.
Information we collect from you
From time to time, we may ask you to supply personal information such as your name, address, date of birth, telephone number or e-mail address. However, will not, under any circumstances, request or collect any information from you that may disclose your:
- political, religious or philosophical beliefs or affiliations;
- health and sexuality;
- racial or ethnic origin; or
- criminal convictions.
Occasionally, we may conduct surveys or market research and in doing so, we may seek other information from you. This will provide us with information that allows us to improve the type and quality of services offered to you, and the manner in which those services are offered to you.
Personal information via the website
If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable them or to warn you when cookies are being used. However, by disabling the cookie function in your web browser you may obstruct your ability to use parts of the Website.
Your option not to provide your personal information
Occasionally, we may run competitions, promotions or offer additional benefits to you such as free resources and we may ask you to provide us with your personal details for these purposes. It is completely up to you if you wish to provide us with this information. However, if you choose not to, we may not be able to contact you or give you access to the additional benefits.
Of course, you may opt out of these additional communications by contacting us at any time.
Use and disclosure of your personal information
Your personal information will be used for the following primary purposes:
- to ensure the proper functioning of the website and the Parentshop business; and
- to assist us with our marketing, planning, product/service development and research requirements.
We will not use or disclose personal information that could be used to identify an individual member in any circumstances except:
- to ensure the proper functioning of the website and the Parentshop business;
- to communicate promotional offers and special events to you;
- where the law requires us, or authorises us to do so; or
- where you have given express consent to us for an agreed purpose.
We will not sell, distribute, licence, disclose, share or pass your personal information onto any third parties, other than those who are contracted to us to keep the information confidential whether subject to a statute or a scheme which imposes similar restrictions to the National Privacy Principles contained in the Privacy Act 1988(Cth) regarding the handling of personal information.
We will take all reasonable steps to ensure that all information collected from you is accurate, up to date, complete and stored in a secure environment and accessed only by our authorised personnel.
No information transmitted over the internet can be guaranteed to be completely secure. Although we will endeavour to protect your personal information as best as possible, we cannot guarantee the security of any information exchanged between us. The transmission and exchange of information is carried out at your own risk.
Security of personal information
In our business, personal information may be stored both electronically and in hard-copy form. We are committed to keeping your personal information secure regardless of the format in which we hold it and we take all reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, you use the website at your own risk and we accept no responsibility, in the event of a breach of your privacy.
Note that no information transmitted over the internet can be guaranteed to be completely secure. However, we will endeavour to protect your personal information as best as possible but we cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk.
Accuracy and quality of personal information
We will take all steps reasonably necessary to ensure that all information requested from you is kept accurate, up to date and complete.
Access to your personal information
In most cases, you have the right to access the personal information that we hold about you. Please contact our Privacy Officer if you wish to access your personal information.
We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information which is not currently in use, may require further time before a response can be given.
We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.
In some cases, we will refuse to give you access to personal information we hold about you. This includes, but is not limited to, circumstances where giving you access would: be unlawful; have an unreasonable impact on other people’s privacy; prejudice an investigation of unlawful activity; reveal our intentions in relation to negotiations with you so as to prejudice those negotiations; prejudice enforcement related activities conducted by, or on behalf of, an enforcement body; reveal evaluative information generated within the Parentshop business in connection with a commercially sensitive decision-making process.
We will also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings. Further, we will refuse access where your request is frivolous or vexatious, and where we reasonably believe that: giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety; unlawful activity, or misconduct of a serious nature, is being or may be engaged in against Parentshop and giving access would be likely to prejudice the taking of appropriate action in relation to that matter.
If we refuse to give you access we will provide you with reasons for our refusal, unless doing so would be unreasonable in the circumstances. We will also take reasonable steps to give you access in a way that meets your needs without giving rise to the reasons of our refusal. Further, we will provide details of how you may make a complaint about our decision.
Correction of your personal information
The accuracy of the personal information we have requested from you is important to us. Should you suspect, or become aware of, that personal information we hold as a result of having requested it from you is inaccurate, out of date, incomplete or misleading, please contact our Privacy Officer.
We will deal with all requests for correction of personal information as quickly as possible. Requests relating to a large amount of information, or information which is not currently in use, may require further time before a response can be given.
If we refuse to change the personal information as you request, we will provide you with reasons for our refusal, unless doing to would be unreasonable in the circumstances. We will also provide details of how you may make a complaint about our decision. Further, in case of our refusal, you may request that we take reasonable steps to associate, with the relevant information, a statement that you view it as inaccurate, out of date, incomplete or misleading.
In the case we have corrected personal information about you, you may request that we take reasonable steps to give notice of the correction to any third party to which we have disclosed the inaccurate, out of date, incomplete or misleading personal information.
Disposal of personal information no longer required
If we hold personal information about you and we no longer need that information for any purpose for which the information may be used or disclosed, we will take reasonable steps to destroy or de-identify that information, unless the law prevents us from doing so.
Unsubscribing from our e-mail database
When you sign up for the Parentshop e-newsletter, you have automatically given us permission to use your email address for this purpose. Every newsletter will have an opt-out policy that makes it possible and easy for you to cancel this permission.
Please refer to the Office of the Australian Information Commissioner’s website for further information about privacy in general.