Have a Question? Need Parenting Advice? Ask Michael Hawton

Face to Face – Tough Conversations™ with Students



Tough Conversations™ with Students


Learn practical skills for resolving teenagers’ behaviour problems in high schools.

Building trust…

How do teachers, student advisors and heads of departments build trust, foster safe independence and maintain open communication with young people in a busy school environment?

Psychologist and former teacher, Michael Hawton and his team, present Tough Conversations with Students. A practical workshop for modern Australian teachers, student advisors and department heads on overcoming the challenges of engaging with adolescents to manage their challenging or uncooperative behaviour.

Michael, author of Engaging Adolescents which has sold over 10,000 copies worldwide since May 2017, shares his formula for building communication skills and clear boundaries.

This workshop provides the practical elements and skills for having tricky-to-hold, but necessary, conversations with young people. Student advisors and teachers will walk away with a renewed sense of confidence about the role they can play in teenagers’ lives, without conversations morphing into arguments or the student withdrawing.

Attendees will see video examples of both poorly conducted conversations and, by contrast, more effective conversations using a semi-rehearsed script. This course tackles the best strategies to make a positive difference in teenagers’ lives.

What’s included

  • Knowledge and procedures to introduce and implement Tough Conversations™ with Students into a secondary school
  • A training manual containing course notes
  • A certificate of completion
  • Lunch and refreshments

Expected learning outcomes

  • Reasonable expectations to hold about a teenager’s ability to exert some self-control.
  • What constitutes ‘normal’ versus ‘abnormal’ in the behaviour of teenage students.
  • New understandings of adolescent brain development and its implications for having to intervene.
  • How to communicate effectively and develop conflict resolution skills that can be used to manage tough conversations with students that appear to be derailing.
  • Skills to hold tough conversations with teenagers about their poor behaviour.
  • Coaching a student towards better behaviour for their own good, and for the benefit of others.
  • Re-useable worksheets.

Lesson framework

  • Why young people overreact.
  • Self-control factors in young people.
  • What are reasonable expectations to hold about adolescents?
  • How ‘frustration tolerance’ develops in people.
  • What to tolerate: how to sort what you let go and what needs your attention.
  • New understandings of adolescence: social landscapes, brain snaps and body makeovers.
  • What young people will do if you challenge them.
  • A step-by-step process to address a problem.
  • How to tame tigers – how you effectively deal with offensive behaviour.
  • A video demonstration of the concepts applied to a tough conversation between a teacher and a student.

Please note that this is not a train-the-trainer course and it is not designed for the subsequent on-training of other workers back at your workplace.


Flexible learning options

Train your team in-house and save

Parentshop offers convenient, flexible and highly cost effective in-house training courses. Equip professionals across your whole organisation with a unified approach to resolving teenage behaviour problems in high schools.

If you’re interested in discussing the needs of your school community, please call us to organise an obligation-free initial consultation. For all enquiries or to book a package please call Ms Caitlin Kirkpatrick on 02 6680 8910 or email service@parentshop.com.au

Save money and travel expenses when we come to you. Package options available.

Click here for more information.

COVID Compliance

Parentshop are a registered COVID-safe business & are only running training at COVID-safe venues. Please, if you are unwell, stay at home. 

Stay Connected

Sign up for our newsletter to receive informative articles providing practical advice on behaviour management for families, educators and community service providers, as well as all our upcoming courses and relevant resources. The amount of emails you are likely to receive is between once a week to once a month.

Associations and Affiliations