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businesses & organisations

Tough Conversations™ for Business Owners & Managers

Holding tough conversations in a business setting is not just about learning good conflict resolution skills, it’s also about how to click into action under pressure. We can learn a lot from observing the way that other professionals, like pilots, mediators and paramedics perform under pressure.

Tough conversations for business owners and senior staff will give you key conflict resolution skills:

  • on how to stage a conversations

  • what to say at certain junctures

  • what all-purpose useful scripts will help

In addition to this, this workshop will also show you how to make quick judgements, such as when to ignore certain behaviour, when to tame tigers (and how) and when to strategically lose the battle to win the war.

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