Conflict is inevitable, but it doesn’t have to be destructive. Turn Conflict into opportunity.
Each day brings new moments of potential conflict, and your ability to negotiate these can spell failure or success both professionally and in personal relationships. Changing the Conversation teaches 17 easy-to-grasp principles for resolving conflict in all areas of your life, equipping you with the skills to:-
- Identify the causes of conflict and address them directly
- Seek solutions people willingly support
- Anticipate and plan for future conflict
The book also reveals many other essential strategies which will enable you to transform conflicts into opportunities for growth.
Stylish, clearly explained and filled with real-life examples and practical exercises that allow you to test the strategies as you read, Changing the Conversation shows how you can find new ways to approach problems, create useful dialogue in difficult situations, and find lasting solutions to conflict.
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