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Terms & Conditions for Scheduled Courses


To register


  1. Book and pay online at www.parentshop.com.au, or
  2. Email the registration form with payment details to [email protected]
  3. Fax the registration form with payment details + 61 2 6680 8900, or
  4. Mail your registration form and cheque or money order to: Parentshop Pty Ltd., PO Box 102 Byron Bay NSW 2481 Australia.

Please note:

  • To receive the special early-bird discount, book and pay by the early-bird cut-off date for your course. Late registrations will incur the full course fees.
  • Your place in the course is secured once your payment has been received. You will be emailed a course confirmation once we have processed your booking.
  • Make sure your details are written clearly so that we can contact you.
  • If you do not receive a booking confirmation email within 7 days, please contact us to ensure that your registration has been received. Parentshop cannot be held responsible for any liability or loss for registrations that are not received.
  • A licensing agreement will be sent to you 7 days out from your course commencement date and a copy of this agreement is also available for download below. This includes restrictions on training other professionals, including teachers.
  • Please notify us of any dietary requirements or other special needs at the time of registration or at the earliest possible opportunity.  In the event you are booking for a training event within 24-48 hours of course commencement, we cannot guarantee that any specific dietary requirements can be catered for.
  • A reminder email will be sent to you the week of the course.
  • All participants must bring their signed licensing agreement form to the course and submit it to Parentshop on the day of training.
  • On the day, please ensure you arrive at the venue at least 30 minutes before the advertised start times, to register, collect your manual and submit your signed licensing agreement form.
  • After the course you will receive your training manual and digital practitioner materials which includes a slideshow, session guidelines and other materials.
  • If there is outstanding money owed on your account, you will not receive your practitioner materials until this amount has been settled.
  • 1-2-3 Magic® or Engaging Adolescents books and DVDs are not included in the course fees. Products ordered on the training day will receive a 10% discount.
  • Parentshop® Pty Ltd is the exclusive licensee of 1-2-3 Magic® & Emotion Coaching training in Australia.


Requesting a change to your registration

If you would like to request a cancellation, replacement or transfer of your course registration you need to submit your request in writing by email to [email protected]. If you do not receive a reply within 24 hours please call our office to confirm we have received this email. Parentshop accepts no loss or liability if it does not receive these requests by email.

In the unlikely event that Parentshop needs to cancel or postpone any course due to insufficient registrations or other unforeseen circumstances, it will refund your course fees in full. Please allow 5-10 business days to receive the funds.



If you cancel your registration with a minimum of 14+ days’ notice, Parentshop will refund you the full cost of fees paid.

If you cancel with less than 14 days’ notice you will receive no refund. However it is possible to transfer the registration to another individual, or transfer to another scheduled course. This is due to Parentshop incurring venue and document preparation costs at this time.



You may send a replacement staff member to the scheduled course in your place. If you provide Parentshop with a minimum of 14+ days’ notice no fee will be charged. If you provide less than 14 days’ notice this incurs a 20% rebooking administration fee of the ticket cost. Please provide your replacement’s contact information at the time that you advise Parentshop of the replacement.



You may transfer your registration to a new training date if you provide Parentshop with a minimum of 14+ days notice for no charge. Transfer requests less then 14 days of the course date incur a 20% rebooking administration fee of the ticket cost.

Terms & Conditions for In-House Training

  1. The in-house fee does not include the presenter’s travel and accommodation, venue hire and catering expenses. These expenses are to be covered by your organisation. Travel and accommodation estimates can be supplied on request before confirmation of event.
  2. The base rate for in-house training course applies to up to 14 participants per course. There is no minimum, but if you wish to register 15-44 people, there will be an additional cost of $142.50 per person. For 45 people and over, please contact us for a quote.
  3. Parentshop requires a non-refundable $1000 deposit for training courses at the time of booking.
  4. The organisation must provide contact details for each participant attending the group training for licensing purposes, at least 14 days prior to the training day.
  5. For train the trainer programs, licensed practitioners must remain current and are only permitted to use Parentshop training resources.
  6. For other Parentshop programs, agreements must be signed on the day of training. The agreement precludes the trained professional from on-training, sharing & distributing any of the intellectual property or materials belonging to Parentshop.
  7. Full payment is required 14 days after the balance invoice has been issued.


Terms & Conditions for Engaging Adolescents Workshop

  1. An Engaging Adolescents workshop agreement must be signed and returned to Parentshop to confirm workshop booking.
  2. The event has a minimum number of 60 participants and if registrations fall below 60, there will be a charge to the school of $70pp up to the number of 60 or Parentshop reserves the right to cancel the event.
  3. Only Parentshop licensed professionals are permitted to use Parentshop training materials.
  4. Licence agreements are signed at the beginning of the training day and will be collected by the Parentshop presenter. The licence requires trained professionals to use the Parentshop parent workbooks when training parents.
  5. Parentshop requires a refundable $500 deposit which will be returned upon completion of the event.

Licensing Agreement Forms (Australia)

1-2-3 Magic® & Emotion Coaching Licence Agreement – Australia

1-2-3 Magic® & Emotion Coaching in the Classroom Licence Agreement – Australia

Engaging Adolescents™ Licence Agreement – Australia

Tough Conversations™ Training Agreement – Australia

Tough Conversations™ Early Years Training Agreement – Australia

Tough Conversations in Child Protection Training Agreement – Australia

Tough Conversations with Students Training Agreement – Australia

Upgrading & Re-licensing to 2015 editions of our Parent Education Programs

In early 2015 Parentshop announced an upgrade to our 2015 editions of our parenting programs, 1-2-3 Magic® & Emotion Coaching and Engaging Adolescents™, to better help Parentshop trained practitioners facilitate our courses.

If you are a Parentshop trained practitioner previously trained and licensed in either 1-2-3 Magic® & Emotion Coaching and/or Engaging Adolescents™ prior to 2015 you can upgrade and re-licence to receive the upgraded version of our parenting programs by selecting from 1 of the 2 options below.

Option 1. Minimum cost $119.95 (excluding postage)

Step 1. Download and sign current Licence Agreement. Select relevant Licence Agreement above.
Step 2. Submit together with an order for a minimum of 10 workbooks and upgraded practitioner materials. Click here to order.

Option 2. Take our Refresher Course Offer for just $199!

Exclusive to Parentshop trained practitioners who have previously trained in our 1-2-3 Magic® & Emotion Coaching and/ or Engaging Adolescents™ courses. What better way to upgrade and relicense to our 2015 versions of our parent education programs! Select a location near you and enrol today by downloading, completing and submitting a registration form.

Click here for 1-2-3 Magic® & Emotion Coaching

Click here for Engaging Adolescents™ 

Licensing Agreement Forms (International)


Tough Conversations Licensing Agreement Form – INTERNATIONAL exc. Australia

TLLM and Engaging Adolescents Licensing Agreement Form – INTERNATIONAL exc. Australia


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