Psychologist, Michael Hawton and his team, present Tough Conversations for Frontline Staff. A practical workshop for those at the frontline of a school, council or service organisation to manage difficult, emotional encounters with members of the public.
This workshop provides the practical elements and skills for effectively dealing with offensive behaviour as it arises and what to say to defuse strong emotions.
Attendees will see video examples of both poorly conducted conversations and, by contrast, more effective conversations.
Courses available via webinar and face to face all around Australia.
We can train your team in-house.
Parentshop offers convenient, flexible and highly cost-effective in-house training. Equip your whole school with a unified approach to managing anxiety and building resilience. Contact service@parentshop.com.au or call +61 2 66808910.
A fantastic, useful day. Full of well thought-out and researched material as well as lots of practical ideas to try out straight away. Beneficial training for staff in any workplace.
This course was extremely relevant and useful. The skills learned will be of great value when having tough conversations with both clients and staff. I thoroughly enjoyed the day and have walked away with a skill set I didn’t have before.
Tough Conversations is an invaluable training day providing structure, balance and focus for effective organisational processes with staff and clients.
Upcoming webinar and face to face courses
To book today, click on a course below.
At registration you will be recommended books relevant to this course, they are not required reading for the course.
Courses are $369 for face to face registrations | $330 for webinar deliveries.
Morning tea and lunch is provided for face to face courses, typically starting at 8.30am finishing at 4.30pm.
Parentshop® Pty Ltd ACN: 121 540 690 ABN: 26 281 659 017
