Centre directors face often painful emotional encounters when they need to address issues with staff or parents. Achieving harmony and balance so staff can enjoy their working environment and create a safe and warm learning space for children to thrive is the keystone to a successful early years centre.

This course provides you with simple and effective strategies to remain calm and focused and build the confidence to tackle issues early on to correct behaviour before it becomes a problem. Using role play and video examples, attendees will witness a tough conversation and have the chance to take part and practice their new-found leadership skills.