tough conversations for school leaders
schools
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The conversations that shape school culture
By Parentshop Staff•August 4, 2025
School culture is not built in policy documents or strategic plans. It is built in moments and connections. In classrooms, in corridors, in staff rooms and front offices. And more often than not, it is shaped by how school leaders respond when things are challenging.
The quality of a school’s culture is determined not by the absence of conflict, but by how conflict is handled. When leadership teams avoid tough conversations, set unclear inconsistent expectations, or hesitate to name harmful behaviour, the result is often a culture of confusion, low trust and disengagement. On the other hand, when leaders lean into tough conversations with clarity, fairness and calm authority, they set a tone for the entire community.